Behind The Leasing Desk
Ideas Set Upon the World from Seattle, Taking a Closer Look at the People Side of the Property Management World
Behind The Leasing Desk . Com: Category Archive for Customer Care

Open to Interpretation?

Business Lessons from 10 Year-Olds

Improv Insights in a Multifamily World

An Example of This "Internet Thing" Done Well

Hold the Hold and Just Talk To ME!

Look Local and Love What You Find!

"Try Anti-depressants," and other ways NOT to respond to resident feedback - See it at www.propertymanager.com

The little things are sometimes iconic

So "Sorry,"... So What?

Some Assembly Required

To Tree or Not to Tree, That is the Question...

BTLD Right On Ribbon Winner for December!

"Ain't Too Proud To Beg"

Continental Makes My No Fly List

Books, Dust Jackets, and Preconceived Notions

I give you a FAIL WHALE

5 "Spooky" Suggestions for Your October Marketing - Originally posted to AppFolio's E-zine www.propertymanager.com

Does Size Really Matter? - Originally Posted with Appfolio's Property Manager E-Zine

"Let me tell you WHY I hate my apartment."

5 Minutes to Read It, 5 Hours to Mull It - Check out Mike Brewer's Post!

The deal fell through, so why should I thank you?

You say, "Camera," I say, "Online Content Provider."

Student Housing Debacle at Seattle's UW University Dorms

8 Ideas for Making More Move In Day Magic! - Originally printed on Appfolio.com's E-Zine "Property Manager"

Popcorn - The other cookie

Back To School

Resident Retention with a little help from Google

Communication Clarity With Your Residents

"We Hope You'll Understand..."

Notes from NAA -UPDATED!!!

A $6 Resident Retention Idea for the Summer!

"Pool" Your Resources!

Treasures From Travels - Site Visit Coolness for May

Ex Vs. UPS: Service Wins

Blog Software