Behind The Leasing Desk
Ideas Set Upon the World from Seattle, Taking a Closer Look at the People Side of the Property Management World
Behind The Leasing Desk . Com: Category Archive for Resident Relations

Bouncing Back from Bad PR

Do You Know Where You Are? - Follow Up From Yesterday

A Resident Event Idea That Plays With Fire...Extinguishers

Renewals that Go Green - Written for Appfolio's PropertyManager.com E-Zine

Hold the Hold and Just Talk To ME!

"Try Anti-depressants," and other ways NOT to respond to resident feedback - See it at www.propertymanager.com

To Tree or Not to Tree, That is the Question...

5 "Spooky" Suggestions for Your October Marketing - Originally posted to AppFolio's E-zine www.propertymanager.com

"Let me tell you WHY I hate my apartment."

The deal fell through, so why should I thank you?

You say, "Camera," I say, "Online Content Provider."

The Advantages of Testing on a Curve-ball

8 Ideas for Making More Move In Day Magic! - Originally printed on Appfolio.com's E-Zine "Property Manager"

Popcorn - The other cookie

Back To School

Penmanship Counts!

Resident Retention with a little help from Google

"We Hope You'll Understand..."

"Pool" Your Resources!

Ex Vs. UPS: Service Wins

Heather's "You've Got 'Em, Now Keep 'Em" Slides from WMFHA Ed Conferece 2009

Note cards- NOT just for THANK YOU anymore!

Essex Experiments Making Microblogging Mainstream on the Twittstream!

Snow-ma-geddon Strikes Seattle! Where's the upside when the thermometer hugs the downside?

It's About Feeling Heard

E-Newsletters and a personal touch go together better than chocolate and peanut butter!

Another Reason Why I Love Where I Live

Give your residents a "Riesen" or two to stay!

Resident Retention Mention from the January Newsletter

Why, "One Out, One In," Doesn't Equate

Thanksgiving: "Verb Word" It!

Retention Intervention: Grow your Groups!

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